White Papers

Bringing the Electric Future into Focus

Your next new car or truck will probably be the last one you buy that will require oil changes. Consumers and businesses will transition to electric vehicles in the next few years.  They will do so not because electric vehicles are greener but because they are better.  The transition in the new vehicle market will…

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The Semi Truth about Tesla’s Truck

Can Tesla’s truck actually disrupt the industry? The ability of Tesla to succeed in the truck industry may come down to one number.  That number being 2.  If, as Tesla states, the Semi takes less than 2kWh to travel each mile, then it should succeed.  If it takes more than 2kWh per mile, than it…

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Why Use Consultants?

ABSTRACT Anyone can hang a shingle on the web.  As well, there are multinational companies that employ hundreds of thousands of people with the consultant title.  There is no shortage of consultants pitching their expertise as the solution to your problems.  How do you decide when you should use them?  If you are going to…

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Voice of the Customer in Strategy Execution

ABSTRACT What has the potential to be more far-reaching and impactful than how we understand our customers? There’s really no way to separate customers from business strategy execution. In fact, voice of the customer should be the foundation for every major undertaking of a company including brand, product, R&D, marketing, business development, sales, purchasing or…

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Is the Bubble Ready to Burst?

In a word: probably.  A slightly longer and more correct answer would be something like: “The US stock market is trading at high price earnings multiples, which may be justified by high projected earnings and low interest rates.  However, the historical relationship between stock values and interest rates is tenuous and earnings alone don’t justify…

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How to Really Cut People Costs

ABSTRACT Labor costs drive a lot of other costs in organizations.  If an organization is serious about reducing costs then, sooner or later, it needs to look at its labor costs.  There are many examples of this being done without a lasting impact on costs and only a few where the impact was positive.  To…

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How to Implement Significant Change

ABSTRACT Managers live in a world of spreadsheets and slide decks.  The problem for managers who want to see actual change implemented is that companies are really just groups of people and people don’t operate in the same way as spreadsheets and slide decks.  Things get messy and emotional very quickly and the challenge when…

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How to Get the Most Value from Consultants

ABSTRACT Consultants are expensive.  Their cost can be far greater than the fees you pay them if they provide bad advice or fail to implement the solution that you were counting on.  On the other hand, they can provide a wide perspective, specialized knowledge, or an outside voice for change that has a significant positive…

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Cascading Objectives, Not Metrics

ABSTRACT Based on the mantra that ‘you get what you measure’, managers have long sought to identify the right metrics to track the performance of departments and individual employees.  Since most businesses are ultimately responsible to shareholders, there have been attempts over the years to introduce metrics based on economic profit or other high level…

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Business Case as a Roadmap

ABSTRACT The creation of a business case is too often viewed as a step in the process to get a project approved.  Instead it can, and should, be used as a roadmap to prioritize activities during the project implementation and keep the team focused on the key objectives.  This failing is largely due to a…

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